Frequently Asked Questions
From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please contact on [email protected].
About delivery
Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.
See what our packaging looks on this page.
Courier services require us to have a return address on all orders.
If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local collection point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
Yes. You'll have the option to select tracked delivery at checkout. You will receive information via email on how to track your order once your order is dispatched.
About orders and payment
Lots! We have payment options to suit all online shoppers.
You can pay by debit or credit card - we accept Visa, MasterCard and American Express via PayPal, no account needed.
You can also spread the costs of your payment via PayPal Pay Later.
Please contact Build Your Pleasure Customer Support immediately after placing your order if you wish to amend or cancel it.
If your order has already been processed by our warehouse team, we will be unable to cancel it.
However, you can easily return the item to us. Visit our order returns page or visit our returns policy.
About privacy and security
Yes absolutely. You can read more about how we keep our website secure here.
It's a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.